Refund policy

Refund & Return Policy

We want you and your pet to love your Nubo bed. If something isn't right, we're here to help.

Damaged, defective or wrong items. Please inspect your order on arrival. If your bed arrives damaged, defective, or in the wrong color, email us within 7 days of delivery at zezeemmanuel037@gmail.com with your order number, clear photos and a short video of the item, its packaging and the shipping label. Once approved, we'll send a free replacement or issue a full refund. In most cases you won't need to send anything back.

Change of mind. You can request a return within 30 days of delivery if the bed is unused, unwashed, free of pet hair, and in its original packaging. Email us first: we'll send you return instructions and the address of our fulfillment center, which may be outside the United States. Return shipping costs are the customer's responsibility and are non-refundable. Items sent back without approval cannot be accepted.

Refunds. Once your return is received and inspected (or your damage claim is approved), we'll refund the price of the item to your original payment method within 10 business days. Original shipping fees are non-refundable, except for damaged, defective or wrong items. Your bank may take a few extra days to post the refund.

Hygiene. For hygiene reasons, beds that have been used by a pet or washed cannot be returned for a change of mind.

Lost or undelivered packages. If your tracking shows the package as delivered but you can't find it, check with neighbors and your local post office, then contact us. If tracking hasn't updated for a long time, contact us and we'll open an investigation with the carrier; once the carrier confirms the package is lost, we'll reship it or refund you. Orders returned to us because of an incorrect address or a package that wasn't picked up are not eligible for a refund.

Exchanges. To get a different color, contact us within 30 days of delivery and we'll guide you.