Terms of sale

These Terms of Sale apply to every order placed on the Nubo online store. By placing an order, you accept them in full.

1. Seller. Products are sold by Zeze Emmanuel EI, a sole proprietorship (micro-entreprise) under French law, SIRET [SIRET – pending, add once received], 11Rue germaine tillion ivry sur seine . Email: zezeemmanuel037@gmail.com.

2. Products. We describe our products and show their colors as accurately as possible. Small differences in color or texture may appear depending on your screen and on production batches. Products are offered while stocks last.

3. Prices. Prices are shown in US dollars. Shipping costs and any applicable sales tax are calculated and displayed at checkout before you confirm your order. We may change prices at any time, but the price charged is the one shown when you place your order.

4. Orders. Your order is confirmed when you receive our confirmation email. We may cancel an order in case of a pricing error, suspected fraud, or if the product becomes unavailable; in that case, you'll be refunded in full.

5. Payment. Payment is due in full when you place your order, by the payment methods offered at checkout. Payments are processed securely by our payment providers; we never see or store your full card details.

6. Shipping and delivery. We ship to the United States. Processing and delivery times are listed in our Shipping Policy and are estimates. Risk of loss passes to you when the package is delivered to the address you provided.

7. Returns and refunds. Returns, refunds, and claims for damaged, defective or wrong items are handled as described in our Refund & Return Policy.

8. Warranty. Your Nubo bed is guaranteed against manufacturing defects present on delivery, as described in our Refund & Return Policy. This does not cover normal wear, damage caused by pets (chewing, scratching, accidents), or failure to follow the care instructions. This does not affect any rights you have under the law of your place of residence.

9. Liability. Our liability is limited to the price paid for the product concerned, to the fullest extent permitted by law. Please supervise your pet with any new bed and remove it if it is being chewed.

10. Customer service. For any question or complaint, email us at zezeemmanuel037@gmail.com. We aim to reply within 24–48 hours on business days and to resolve every issue amicably.

11. Governing law. These Terms of Sale are governed by French law, without prejudice to the mandatory consumer protection rules of your place of residence. Before any legal action, please contact us so we can try to find a friendly solution.